Frequently Asked Questions
Everything you need to know about your luxury beauty experience with BY TERRY.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for skincare and makeup?
We accept returns on unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are BY TERRY products cruelty-free?
BY TERRY is committed to a cruelty-free philosophy. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible installments.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at the checkout stage.
How do I know which foundation shade is right for me?
We offer a virtual shade finder tool on our product pages. Alternatively, you can contact our beauty experts via live chat for a personalized consultation based on your undertones.